PRIVACY POLICY


Effective date: 25 February 2025

  1. Introduction

    2. Welcome to alphaEats, powered by aroobOne Software Ltd.

    alphaEats (“us”, “we”, or “our”) operates www.alphaEats.ie and the alphaEats mobile application (collectively referred to as the “Service”). This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our Service.

    By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. Our Terms of Service govern all use of our Service and, together with this Privacy Policy, constitute your agreement with us.

  2. Data Controller and Processors

    3. Personal data collected through alphaEats is jointly controlled and processed by:

    1. aroobOne Software Ltd. – as the provider of the alphaEats platform.
    2. Client Restaurants and Takeaways – who use alphaEats to manage customer orders and provide food services.

    Each restaurant or takeaway using alphaEats may act as an independent data controller for personal data related to customer orders. aroobOne Ltd. ensures the secure processing and protection of this data under applicable data protection laws.

    If you have any concerns regarding data processing by a specific restaurant or takeaway, we recommend contacting them directly as per their privacy policy.

  3. Definitions
    • SERVICE: The www.alphaEats.ie website and alphaEats mobile application operated by aroobOne Software Ltd.
    • PERSONAL DATA: Data about an individual who can be identified from those data or in combination with other information in our possession.
    • USAGE DATA: Data collected automatically, generated by the use of the Service or its infrastructure (e.g., page visit duration).
    • COOKIES: Small files stored on your device to enhance user experience.
    • DATA CONTROLLER: The entity determining the purposes and means of personal data processing (aroobOne Software Ltd. and respective alphaEats restaurants and takeaways).
    • DATA PROCESSORS (OR SERVICE PROVIDERS): Third parties processing data on behalf of the Data Controller.
    • DATA SUBJECT: Any individual whose Personal Data is collected.
    • THE USER: The individual using our Service, corresponding to the Data Subject.
  4. Information Collection and Use

    5. We collect various types of data for different purposes to provide and enhance our Service.

    Types of Data Collected

    Personal Data

    When using our Service, we may request personally identifiable information, including but not limited to:

    • Full Name
    • Email Address
    • Phone Number
    • Delivery/Billing Address
    • Order History
    • Payment Information (processed securely by third-party providers)
    • Cookies and Usage Data

    Usage Data

    We collect data that your browser or mobile device sends when you access our Service, including IP address, browser type, pages visited, time spent on pages, and other analytical data.

    Location Data

    With your consent, we may collect and store location data to improve Service functionality. You can enable or disable location tracking through your device settings.

    Cookies & Tracking Technologies

    We use cookies and similar tracking technologies to track activity and store certain information. You can configure your browser to refuse cookies, but some features of the Service may not function properly without them.

    Other Data

    We may collect additional relevant information as required for providing or improving our Service.

  5. Your Rights Under Data Protection Laws

    6. As per General Data Protection Regulation (GDPR) and other applicable data protection laws, you have the following rights regarding your personal data:

    • Right to Access: Request a copy of the personal data we hold.

    • Right to Erasure: Request deletion of your data under certain conditions.

    • Right to Restrict Processing: Request limitation of processing under certain conditions.

    • Right to Data Portability: Request transfer of your data to another service provider.

    • Right to Data Portability: Request transfer of your personal data to another party.

    • Right to Object: Object to processing of your data for specific purposes.

    To exercise any of these rights, please contact aroobOne Software Ltd. at support[at]aroobone.com or the restaurant/takeaway directly if your request concerns their processing of order-related data.

  6. Use of Data

    7. We use collected data to:

    • Provide and maintain our Service
    • Notify you about changes to our Service
    • Enable interactive features
    • Provide customer support
    • Conduct analysis to improve the Service
    • Monitor Service usage
    • Prevent fraud and security threats
    • Comply with legal obligations
  7. Retention of Data

    8. We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. When data is no longer needed, we securely delete or anonymise it.

  8. Disclosure of Data

    9. We may disclose your data in the following circumstances:

    • Legal Compliance: If required by law, regulatory authorities, or in response to lawful requests.
    • Business Transactions: In case of mergers, acquisitions, or asset sales
    • Service Providers: Third-party companies assisting in delivering our Service, bound by confidentiality agreements.
    • With Your Consent: In any other situation where you provide explicit consent.

    alphaEats client restaurants and takeaways may also process and store your personal data for order fulfilment and customer service purposes. We recommend reviewing their respective privacy policies.

  9. Security of Data

    10. We implement commercially reasonable security measures to protect your personal data. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use industry-standard security practices, we cannot guarantee absolute security.

  10. Third-Party Service Providers

    11. We may engage third-party companies for Service functionalities, including:

    • Analytics (e.g., Google Analytics, Cloudflare)
    • Payment Processing (e.g., Stripe, PayPal)
    • Cloud & Hosting Services

    These third parties are bound by their own privacy policies and are responsible for their data processing practices.

  11. Behavioral Remarketing

    12. We use remarketing services (e.g., Google Ads, Meta Ads) to display targeted advertisements based on past visits to our Service. Users can opt-out of remarketing by adjusting their ad settings with respective providers.

  12. Payments

    13. For secure payments, we use third-party payment processors. We do not store your payment details. All transactions comply with PCI-DSS security standards.

  13. Links to Other Sites

    14. Our Service may contain links to third-party websites. We are not responsible for their privacy policies or content. Please review their policies before providing personal data.

  14. Children’s Privacy

    15. Our Service is not intended for children under 18. If we learn that we have collected data from a minor without parental consent, we will delete it immediately.

  15. Changes to This Privacy Policy

    16. We may update this Privacy Policy periodically. The latest version will always be available on our website. If changes significantly impact your rights, we will notify you via email or within the Service.

    Last Updated: 25 February 2025

  16. Contact Us

    17. For inquiries regarding this Privacy Policy, please contact us:

    • By Email: support[at]aroobone.com
    • By Visiting Our Website: www.alphaEats.ie
    • By Mail: 38 GD House, Whitestown Drive, Tallaght Business Park, Dublin 24 D24 XCC6, Ireland
alphaEats

Privacy Policy | Terms & Conditions

© Copyrights alphaEats 2021-2025 | All rights reserved