TERMS & CONDITIONS


Last updated: 25/02/2025

  1. Introduction

    2. Welcome to alphaEats, powered by aroobOne Software Ltd. (“Company”, “we”, “our”, “us”). Please take a moment to carefully read these Terms of Service before using our platform.

    These Terms of Service (“Terms”) govern your use of our website www.alphaEats.ie and our alphaEats mobile application (together referred to as the “Service”) operated by aroobOne Software Ltd.

    Our Privacy Policy also governs your use of the Service and explains how we collect, safeguard, and disclose information. Please review it here: https://www.alphaeats.ie/privacy.

    By accessing or using the Service, you acknowledge that you have read and understood these Terms and the Privacy Policy and agree to be bound by them.

    If you do not agree with these Terms, you may not use the Service. If you have any concerns, please contact us at support[at]aroobone.com, and we will do our best to address them.

  2. Data Control & Responsibility for Orders

    3. When you place an order through alphaEats, the personal data related to your order is jointly controlled by aroobOne Software Ltd. (alphaEats) and the respective restaurant/takeaway fulfilling the order.

    • aroobOne Software Ltd. (alphaEats) controls order data for the purpose of processing transactions, providing customer support and analytics, and maintaining platform functionality.
    • Restaurants/Takeaways act as independent controllers of order-related personal data for fulfilment, customer service, and compliance with local regulations.

    Each restaurant/takeaway is responsible for managing and responding to any queries related to food quality, preparation, and delivery. If you have concerns about an order, please contact the respective restaurant directly.

    For questions related to data handling within alphaEats, please refer to our alphaEats.ie/privacy

  3. Changes to Terms

    4. We reserve the right to modify, update, or remove any portion of these Terms at any time. Changes will be effective immediately upon posting.

    We encourage you to review these Terms periodically. Your continued use of the Service after changes are posted constitutes your acceptance of the revised Terms.

  4. Our Contract with You

    5. These Terms constitute the entire agreement between us and supersede all previous agreements. No other representations or warranties apply unless expressly stated in writing.

    By using the Service, you acknowledge that:

    • You rely only on the terms outlined in this agreement.
    • Orders placed via alphaEats are subject to these Terms.
    • These Terms can only be varied in writing by aroobOne Software Ltd.
  5. alphaEats as a Service Provider

    6. alphaEats is a platform that facilitates food ordering between customers and participating restaurants/takeaways.

    Responsibilities of aroobOne Software Ltd. (alphaEats Operator)

    • We provide a technology platform enabling restaurants/takeaways to manage orders.
    • We do not prepare, deliver, or control food orders—this responsibility lies with the respective restaurant/takeaway fulfilling the order.
    • We do not own, manufacture, or sell food or beverages listed on the Service.

    Responsibilities of Restaurants/Takeaways

    • Each restaurant/takeaway is responsible for the quality, preparation, pricing, and delivery of its food items.
    • Restaurants/takeaways act as independent data controllers regarding customer order information.

    alphaEats only provides a means for communication and transaction processing between customers and restaurants. Any disputes related to order quality, preparation, or delivery should be addressed directly with the respective restaurant/takeaway.

  6. Changes to Goods and/or Services

    7. Minor changes to goods/services may be made for legal, regulatory, or technical reasons. These will not affect your rights under these Terms.

  7. User Accounts & Communications

    8. Account Registration

    To use certain features of the Service, you may be required to create an account. You agree to:

    • Provide accurate, complete, and current information.
    • Keep your password secure and not share your account details with others.

    Communications

    By creating an account, you agree to receive service-related notifications, marketing communications, and promotional offers from us. You may opt out of non-essential communications at any time.

  8. Purchases & Payments

    9. Payment Processing

    • Payments are processed via third-party payment providers (e.g., Stripe, PayPal).
    • You agree to provide accurate billing information and authorise us to charge your selected payment method.
    • We do not store payment details—these are securely handled by our payment partners.
    • Only the necessary transaction details are recorded to:
      • Ensure payment integrity and prevent unauthorised transactions.
      • Detect and block fraudulent banking activities.
      • Comply with legal and financial security requirements.

    Order Acceptance & Cancellation

    • Orders placed through alphaEats are binding agreements between you and the selected restaurant/takeaway
    • Restaurants/takeaways reserve the right to reject orders due to availability, location restrictions, or other operational factors.
    • Once an order is placed, it may not be cancelled, except where the restaurant/takeaway allows it at its discretion.

    Refunds

    • Refunds are processed by the respective restaurant/takeaway. alphaEats is not responsible for issuing refunds for disputes relating to food quality, incorrect orders, or delayed delivery.
    • If a restaurant agrees to a refund, processing times depend on the payment provider’s policies.
  9. Subscriptions & Fee Changes

    10. Certain alphaEats services may be subscription-based. By subscribing, you agree that:

    • Subscriptions automatically renew unless cancelled before the renewal date.
    • Subscription fees may change, and we will provide notice before changes take effect.

    All subscription fees are non-refundable, except where required by law.

  10. Prohibited Activities

    11. You agree not to use the Service for:

    • Any illegal activity or fraud.
    • Harming minors or exposing them to inappropriate content.
    • Spamming or sending unsolicited promotions.
    • Impersonating another person or entity.
    • Attempting to disrupt or hack the Service.

    Violations may result in account termination and legal action.

  11. Intellectual Property
    • All content, software, logos, and trademarks on alphaEats are owned by or licensed to aroobOne Software Ltd.
    • You may not reproduce, modify, or distribute any material from the Service without prior written consent.
  12. Links to Third-Party Websites

    13. alphaEats may contain links to third-party sites. We do not endorse or take responsibility for external content. Please review third-party policies before engaging with their services.

  13. Limitation of Liability

    14. To the maximum extent permitted by law:

    • aroobOne Software Ltd. (alphaEats) is not responsible for food quality, delivery delays, or incorrect orders.
    • We are not liable for indirect, incidental, or consequential damages arising from the use of our Service.
    • Our total liability shall not exceed the amount paid for the disputed order or service.
  14. Termination of Access

    15. We reserve the right to suspend or terminate your account immediately if:

    • You violate these Terms.
    • Your actions harm the Service, other users, or our partners.
    • Required by law enforcement or legal regulations.
  15. Contact Us

    16. For any questions or concerns, please contact us:

    • By Email: support[at]aroobone.com
    • By Visiting Our Website: www.alphaEats.ie
    • By Mail: 38 GD House, Whitestown Drive, Tallaght Business Park, Dublin 24 D24 XCC6, Ireland
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